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    FAQs

    1. WHAT IS MEDIATION?

    Mediation is a negotiation process in which a neutral third party assists the disputing parties in resolving their dispute. A Mediator uses special negotiation and communication techniques to help the parties to come to a settlement. The parties can appoint a Mediator with their mutual consent (or) a mediator can be appointed by the Court in a pending litigation. Mediation always leaves the decision making power with the parties. A Mediator does not decide what is fair or right, does not apportion blame, nor renders any opinion on the merits or chances of success if the case is litigated. Rather, a mediator acts as a catalyst to bring the two disputing parties together by defining issues and limiting obstacles to communication and settlement.

    2. WHAT ARE THE ADR PROCEDURES CONTEMPLATED UNDER SEC.89 CPC?

    Section 89 refers to five types of ADR procedures, made up of one; Adjudicatory process (Arbitration) and four negotiatary processes (Non Adjudicatory) i.e. Conciliation, Mediation, judicial settlement and Lok Adalat.

    Section 89 of CPC makes it clear that two of the ADR processes i.e. Arbitration and Conciliation will be governed by the provisions of Arbitration and Conciliation Act and two other ADR processes i.e. Lok Adalat settlement and Mediation will be governed by Legal Services Authorities Act. (See S.89 (2)(c) CPC as amended by Judicial interpretation in Afcon’s Infra Judgment)

    3. WHAT ARE THE TYPES OF MEDIATIONS?

    There are two types of Mediation :

    1.  COURT- REFERRED MEDIATION- It applies to cases pending in Court and which the Court would refer for mediation under Sec. 89 of the Code of Civil Procedure, 1908.

    2.  PRIVATE MEDIATION – In private mediation, qualified mediators offer their services on a private, fee-for -service basis to the Court, to members of the public, to members of the commercial sector and also to the governmental sector to resolve disputes through mediation. Private mediation can be used in connection with disputes pending in Court and pre-litigation disputes.

    4. WHAT ARE THE QUALIFICATIONS OF A MEDIATOR?

    The following persons are eligible to be appointed as a Mediators:

        1. Retired Judges of the Supreme Court of India
        2. Retired Judges of the High Court.
        3. Retired District and Sessions Judges or retired Judges of the Courts of equivalent status.</ li>
        4. Judicial Officers of Higher Judicial Services.
    1. Legal practitioners with at least 10 years of standing at the bar the level of the Supreme Court or the High Court or the District Court or equivalent status.
    2. Experts or other professionals with at least fifteen years standing; or retired senior bureaucrats or retired senior executives.

    5. WHAT ARE THE FUNCTIONS OF A MEDIATOR?

    The functions of a mediator are to:

    1. facilitate the process of mediation; and
    2. assist the parties to evaluate the case to arrive at a settlement.

    6. WHO IS A TRAINED MEDIATOR?

    A trained mediator is one who underwent 40 hours of training imparted by Mediation and Conciliation Project Committee, New Delhi and a court must refer pending cases only to trained mediator.

    7. WHETHER TRAINED MEDIATORS ARE AVAILABLE IN EVERY DISTRICT?

    Yes. We have MCPC (40) hours Trained Mediators in every District.

    8. WHETHER JUDGES ARE ALSO TRAINED AS MEDIATORS?

    Yes. In our State we have Judge Trained Mediators also. The parties may also request Coordinator of Mediation Center to appoint a Judge Trained Mediator who will consider such request depending on their availability.

    9. AT WHAT STAGE PENDING DISPUTE CAN BE REFERRED FOR MEDIATION U/SEC. 89 CPC?

    When the pleadings are complete, before framing issues, the court shall fix a preliminary hearing for appearance of the parties and the court should acquaint itself with the facts of case and nature of dispute between the parties and in cases which can be referred to ADR processes, the court should explain the choice of ADR processes to the parties to enable them to exercise their option, if the parties are not agreeable for arbitration and conciliation, then the court may refer the matter for mediation in cases where complicated questions are involved or cases requires several rounds of negotiations.

    10. WHETHER FAMILY AND MATRIMONIAL DISPUTES CAN ALSO BE REFERRED AFTER THE PLEADINGS ARE COMPLETED?

    No. In family disputes or matrimonial cases, the position is slightly different. In these cases, the relations become hostile on account of various allegations in the petition against the spouse and the hostility will be further aggravated by the counter allegations made by the respondent in his/her written statement or counter. Therefore, as far as family disputes are concerned the ideal stage for mediation will be immediately after appearance of respondent and before the respondent files counter / written statement.

    11. WHAT IS THE PROCEDURE WHEN A MATTER IS REFERRED FOR ARBITRATION U/SEC. 89 CPC?

    The Arbitration and Conciliation Act makes it clear that there can be a reference to the arbitration only if there is a pre existing arbitration agreement between the parties. If there was a pre existing arbitration agreement between the parties, in all probability, even before the suit reach the stage of Order X CPC the matter would have stood referred to Arbitration without taking recourse u/Sec. 89 CPC. Even if there is no pre-existing arbitration agreement the parties to the suit can agree for arbitration when the choice of ADR processes is offered to them by the court u/Sec. 89 CPC. Such agreement can be by means of joint memo (or) joint application (or) a joint affidavit before the Court (or) by record of agreement by the court in the order sheet signed by the parties. Once there is such agreement in writing signed by the parties the matter can be referred to arbitration.

    12. WHETHER IN THE ABSENCE OF CONSENT THE MATTER COULD BE REFERRED TO ARBITRATION U/SEC. 89 CPC?

    No. If there is no consent between the parties for reference to arbitration the court cannot refer the matter to Arbitration u/Sec. 89 CPC. Reference to Arbitration u/Sec. 89 CPC could only be with the consent of both sides and not otherwise. Once referred to arbitration the case will go outside the stream of the Court permanently and will not come back to the court.

    13. WHAT IS THE PROCEDURE WHILE REFERRING THE PENDING MATTER U/SEC. 89 CPC?

    If the reference is to arbitration or conciliation, the court has to record that the reference is by mutual consent. Nothing further need to be stated in the order sheet.

    If the reference is to any other ADR processes, the court should briefly record that having regard to the nature of the dispute, the case deserves to be referred to Lok Adalat or mediation or judicial settlement as the case may be. There is no need for elaborate order for making the reference.

    14. WHETHER THE SETTLEMENT BY ADR PROCESS IS BINDING IN ITSELF?

    When court refers to Arbitration u/Sec. 89 CPC, the case goes out of the stream of the court and becomes an independent proceeding before the Arbitration tribunal. Arbitration being an adjudicatory process it always ends in a decision and there is no question of failure of ADR process or the matter is being returned to the Court with a failure report. The award of arbitrator is binding on the parties and executable as if decree of the Court.

    When a matter is settled through conciliation, the agreement is enforceable as if a decree of the court having regard to Sec. 74 r/w. 30 of Arbitration and Conciliation Act.

    Similarly when a settlement takes place before the Lok Adalat, the Award is is deemed to be a decree of the Civil Court and executable as per Sec. 21 of Legal Services Authorities Act.

    Where the matter is referred to another judge for settlement and settled before him, such agreement will also be placed before the Court who referred the matter and that the court will make a decree in terms of it.

    When the matter is settled through mediation u/s 89(2)(C) of CPC as amended by Afcon’s Infra Judgment the terms of settlement shall be reduced into writing and the same will be placed before the referral judge and the referral judge shall examine and pass a decree subject to legality and enforceability of the terms of settlement and the said decree is binding on the parties as it has the status of Lok Adalat award.

    15. WHAT IS THE ROLE OF REFERRAL JUDGES IN MEDIATION?

    Judges who refer the cases, for settlement through any of the ADR Methods u/Sec. 89 CPC are known as referral Judges. All cases are suitable for mediation. Success of mediation will depend mostly on proper selection and reference of only suitable cases by referral judges. In the light of Afcon Judgment of the Hon’ble Supreme Court, a referral judge is not required to formulate the terms of reference or to make them available to the parties for their observation. He is only expected to make an objective assessment to the suitability of the case for reference to the ADR.

    16. WHETHER A REFERRAL JUDGE CAN PERSUADE AND MOTIVATE THE PARTIES FOR MEDIATION?

    Referral judges plays crucial role in motivating the parties to resolve their dispute through mediation. If the parties are not inclined to agree for mediation the referral judges may ascertain for disinclination in order to persuade and motivate them for mediation. He should explain the concept of mediation advantages and how the settlement through mediation can satisfy the underlying interests of the parties.

    17. WHAT IS THE ROLE OF THE REFERRAL JUDGE AFTER COMPLETION OF MEDIATION?

    The referral judges plays a crucial role even after conclusion of mediation and he retains the control and jurisdiction over the matter , the result of the mediation has to be placed before the Court for passing appropriate orders.

    If there is settlement though mediation, the referral judge should examine whether the agreement between the parties is lawful and enforceable, if the contents are not enforceable it shall brought to the notice of the parties and the referral judges should desist from acting upon such agreement. If the agreement is found to be lawful and enforceable the referral judge should act upon the terms and conditions of the agreement and pass order. In view of judicial amendment of S.89(2)(c) in Afcon’s Infra Judgment such decree is equal to Lok Adalat award, final, and the provisions of Legal Services Authorities Act will apply for such settlement.

    If there is no settlement between the parties, the court proceedings shall continue in accordance with law. In order to ensure that the confidentiality of mediation process is not breached by the referral judge, he/she should not ask for reasons for failure of the parties to arrive at a settlement. To protect the confidentiality of the mediation process there should not be any communication between the referral judge and the mediator regarding the mediation during or after the process of mediation.

    18. HOW TO COMPLY THE REQUIREMENTS OF SECTION 89 (1) OF CPC TO FORMULATE OR REFORMULATE THE TERMS OF THE SETTLEMENT BEFORE REFERRING THE MATTER?

    The requirements of Section 89(1) CPC is that the Court should formulate or reformulate the terms of settlement would only mean that the court has to briefly refer to the nature of the dispute and decide upon the appropriate ADR process ( Afcons Judgment).It is sufficient if the court refers the nature of dispute (in a sentence or two) and makes reference.

    19. WHAT IS THE TIME LIMIT NORMALLY ALLOTED FOR ADR PROCESS?

    If the court refers the matter to an ADR process (other than Arbitration) it should keep the track of the matter by fixing a hearing date for the ADR report. The period alloted for the ADR process can normally vary from a week to two months.. (which may be extended in exceptional cases depending upon the availability of the alternative forum, the nature of the case etc). As per Rule 18 of MCPC Rules, 2015 it is (90) days from the date fixed for first appearance of parties before the mediator.

    20. WHAT CATEGORY OF CASES ARE NORMALLY CONSIDERED AS UNSUITABLE FOR ADR PROCESS?

      1. Representative suits u/O I Rule 8 CPC involving public interest or interest of numerous persons who are not parties before the court.
      2. Disputes relating to election to public offices.
      3. Cases involving grant of authority by the court after enquiry, as for example, suits for grant of probate or letters of administration.
      4. Cases involving serious and specific allegations of fraud, fabrication of documents, forgery, impersonation, coercion, etc.
      5. Cases requiring protection of courts, as for example, claims against minors, Deities and mentally challenged and suits for declaration of title against the Government.
      6. Cases involving prosecution for criminal offences.

    All other cases of civil nature whether pending in civil courts or other special tribunals or normally suitable for ADR process.

    21. WHETHER REFERENCE TO ADR PROCESS IS MANDATORY?

    Where the case falls under the above mentioned excluded category of cases there need not be reference to ADR process but in all other cases reference to ADR process is mandatory.

    22. BRIEFLY EXPLAIN THE PROCESS AND THE STAGES OF THE MEDIATION?

    Mediation is a dynamic process in which mediator assists the parties to negotiate a settlement for resolving the dispute. In doing so, the mediator uses the four functional stages of mediation, namely,

    1. Introduction and opening statement.
    2. Joint Sessions.
    3. Separate Session (s) .
    4. Closing.

    23. WHAT ARE THE ADVANTAGES OF MEDIATION?

    ADVANTAGES OF MEDIATION

      1. The parties have CONTROL over the mediation in terms of
          1. its scope; and
          2. its outcome ( i.e., they have a right to decide whether to settle or not and the terms of settlement.)
      2. Mediation is PARTICIPATIVE. Parties get an opportunity to present their case in their own words and directly participate in the negotiation.
      3. The process is VOLUNTARY and any party can drop it at any stage if he feels that it is not helping him. Mediators can’t force the parties for any settlement against the consent of parties.
      4. The procedure is SPEEDY, EFFICIENT and ECONOMICAL.
      5. The procedure is SIMPLE and FLEXIBLE. It can be modified to suit the demands of each case.
      6. The process is conducted in an INFORMAL, CORDIAL and CONDUCIVE environment.
      7. Mediation is a FAIR PROCESS. The mediator is impartial, neutral and independent.
      8. The process is CONFIDENTIAL.
      9. The process facilitates better and effective COMMUNICATION between the parties which is crucial for a creative and meaningful negotiation.
      10. Mediation helps to maintain/ improve/ restore relationship between the parties.
      11. Mediation always takes into account the LONG TERM AND UNDERLYING INTERESTS OF THE PARTIES at each stage of the dispute resolution process.
      12. In mediation, the focus is on resolving the dispute in a MUTUALLY BENEFICIAL WAY.
      13. A mediation settlement often leads to SETTLING OF RELATED/ CONNECTED CASES between parties.
      14. Mediation allows CREATIVITY in dispute resolution.
      15. When the parties themselves sign the terms of settlement, satisfying their underlying needs and interests, there will be compliance.
      16. Mediation PROMOTES FINALITY.
      17. REFUND OF COURT FEES is permitted as per S.66(A) of APCF & SV Act in cases of settlement in a court referred mediation.

    24. WHAT IS THE ROLE OF LAWYERS IN MEDIATION?

    Though the role of the lawyer in mediation is functionally different from his role in litigation, the service rendered by the lawyer to the party during the mediation process is a professional service, they have a pro-active role to play in the mediation process, they should know the concept and process of mediation and the positive role to be played by them in assisting the parties in mediation. Infact the role of lawyer commence even before the case comes to the court and it continues through out the mediation process and even thereafter, whether the dispute has been settled or not.

    25. WHAT IS THE ROLE OF THE PARTIES IN MEDIATION?

    As far as the parties are concerned the whole process of mediation is voluntary, they have a direct, active and decisive role in arriving at amicable settlement of the dispute. Neither the mediator or the lawyers take a decision for the parties . They must recognize and respect the right of self-determination of the parties however, the parties are free to avail the services of their lawyers in connection with mediation.

    26. WHETHER THE PARTIES ARE ENTITLED FOR REFUND OF COURT FEE IN A SETTLEMENT THROUGH MEDIATION?

    Yes. As per section 16 of Court Fee Act, or u/Sec. 66(A) AP Court Fee and Suit Valuation Act, whenever the pending dispute is referred u/Sec. 89 of CPC to any one of the modes of settlement, the plaintiff is entitled for a certificate from the court authorizing to receive back from the collector the full amount of court fee paid in respect of such suit.

    27. WHETHER A MEDIATOR CAN BE SUMMONED TO TESTIFY IN ANY PROCEEDING OR TO DISCLOSE AS TO WHAT TRANSPIRED DURING THE MEDIATION?

    No. The mediator cannot be called upon to testify in any proceedings or to disclose to the court as to what transpired during the mediation process.

    28. WHAT SHALL BE REPORT OF THE MEDIATOR IN CASE OF FAILURE TO SETTLE THE DISPUTE?

    In the event of failure to settle the dispute, the mediator does not mention the reason for the failure. The report will only say “Not Settled”.

    1. WHAT IS FREE LEGAL AID?

    1. Legal advice by a legal practitioner.
    2. Representation on behalf of entitled person in any legal proceedings.
    3. Payment to the entitled person or on his behalf:
        1. Of court fee,
        2. Of process fee and expenses of witnesses,
        3. Of charges for preparation of paper book, including charges for printing and translation of documents,
        4. Of charges for the supply of certified copies of judgments and other documents,
        5. Of any amount on any other account in any legal proceedings.

    2. WHO IS ELIGIBLE FOR FREE LEGAL AID?

    As per Section 12 of the Legal Services Authorities Act, 1987, every person who has to file or defend a case shall be entitled to legal services under the Act if that person is–

    1. A member of a Scheduled Caste or Scheduled Tribe (on producing a certificate in this regard);
    2. A victim of trafficking in human beings or beggar as referred to in Article 23 of the Constitution of India 1950;
    3. A woman or a child;
    4. A person with disability as defined in legislations dealing with rights of persons with disabilities;
    5. A person under circumstances of underserved wants such as being a victim of a mass disaster, ethnic, violence, caste atrocity, flood, drought, earthquake or industrial disaster;
    6. An industrial workman;
    7. A person in custody, including custody in a protective home within the meaning of clause (g) of Section 2 of the Immoral Traffic (Prevention) Act, 1956 (104 of 1956), or in an observation home, special home, place of safety, children’s home under the juvenile justice laws, or in a psychiatric hospital or psychiatric nursing home under the Mental Healthcare legislations; or
    8. Person in receipt of annual income less than Rs. 01 lakh, if the case is before a court other than the Supreme Court, and less than rupees twelve thousand or such other higher amount as may be prescribed by the Central Government if the case is before the Supreme Court.

     

    According to Section 13 (1) of the Legal Services Authorities Act, 1987, any individual who satisfies any criteria under Section 12 is entitled to receive legal services, provided that the concerned Legal Services Institution is satisfied that such person has a genuine case to prosecute or defend the matter. There is hence, no bar as to which kind of cases one can apply and not apply for. All kinds of cases are included as long as the individual satisfies the eligibility under Section 12 of the Legal Services Authorities Act, 1987.

    3. WHETHER INCOME CERTIFICATE IS NECESSARY TO PROVE ONE'S INCOME?

    No. When a person is getting free legal aid on income criteria , an affidavit made by a person as to his income is sufficient for making him eligible, unless the concerned authority has reason to disbelieve such affidavit as mentioned u/Sec.13(2) of Legal Services Authority Act.

    4. WHETHER A CASTE CERTIFICATE IS REQUIRED TO PROVE THE CASTE MENTIONED U/SEC. 12 OF LEGAL SERVICES AUTHORITY ACT?

    Yes, A copy of Caste Certificate is essential.

    5. WHETHER A FINANCIALLY INDEPENDENT WOMAN IS ELIGIBLE FOR FREE LEGAL AID?

    Yes, a woman is entitled for free legal aid irrespective of her income or financial status. A woman is eligible to apply for free legal aid by virtue of Section 12(c) of the Legal Services Authorities Act, 1987.

    6. TILL WHAT AGE IS A CHILD ELIGIBLE FOR FREE LEGAL AID?

    A child is eligible for free legal aid till the age of majority i.e. 18 years. This is provided in Section 12 (c) of the Legal Services Authorities Act, 1987. So, any child can apply for free legal aid till he turns 18 years old. Even on attaining the age of majority, the child can continue to get free legal aid, if she/ he falls within the other criteria enlisted in Section 12 of the Legal Services Authorities Act, 1987.

    7. WHETHER A PERSON FROM OTHER BACKWARD CLASS (OBC) IS ENTITLED TO FREE LEGAL AID LIKE A PERSON OF THE SC/ ST COMMUNITY?

    No. He/She may only be entitled if he/she falls within the other categories mentioned in Section 12 of the Legal Services Authorities Act, 1987.

    8. HOW CAN A CHILD APPLY FOR GRANT OF FREE LEGAL AID?

    A child can apply for legal aid through his parents/ legal guardian.

    9. DOES ONE HAVE TO PAY ANY CHARGE/FEE FOR ACQUIRING OR SUBMITTING AN APPLICATION FORM FOR FREE LEGAL AID?

    No, there is absolutely no charge for getting or submitting an application form for free legal aid.

    10. WHAT IS THE PROCEDURE TO EVALUATE THE APPLICATION FOR LEGAL AID?

    The Scrutiny and Evaluation Committees shall evaluate the application for legal service and decide whether the applicant is entitled to legal service or not vide Regulation No.7 of NALSA(Free and Competent Legal Services) Regulations 2010.

    11. WHEN CAN LEGAL SERVICES CAN BE WITHDRAWN?

    1. When the aided person is possessed of sufficient means.
    2. Where the aided person obtained legal services by misrepresentation or fraud.
    3. Where the aided person does not cooperate with the Legal Services Authority / Committee or with the legal services advocate.
    4. Where the person engages a legal practitioner than the one assigned by the Legal Services Authority / Committee.
    5. In the event of death of the aided person except in the case of civil proceedings where the right or liability survives.
    6. Where the application for legal services or the matter in question is found to be an abuse of process of law (or) of legal services.

    12. WHAT IS THE PROCEDURE AFTER AN APPLICATION FOR LEGAL AID IS ALLOWED?

    Once the application is allowed, the applicant is given intimation about the assignment of a lawyer. A letter of appointment is also issued to the assigned lawyer with a copy to the applicant. The lawyer would thereafter contact the applicant at the earliest. The applicant may also contact the lawyer in the meanwhile.

    13. CAN ONE APPEAL IF THE APPLICATION FOR FREE LEGAL SERVICES IS REJECTED?

    According to Regulation 7(5) of the National Legal Services Authority (Free and Competent Legal Services) Regulations 2010, the application for legal services will be scrutinized by the Member-Secretary or the Secretary and if any individual is aggrieved by the decision made upon their application, he/she has an option to appeal to the Executive Chairman or Chairman of the Legal Services Institution and the decision resulting from the appeal would be a final one.

    14. WHO IS A PANEL LAWYER?

    “Panel Lawyer” means a lawyer selected under regulation 8 of the National Legal Services Authority (Free and Competent Legal Services) Regulations 2010 to render free and competent legal services to the deserving and needy persons under the Scheme.

    15. WHO IS A RETAINER LAWYER?

    “Retainer Lawyer” means a retainer lawyer selected under regulation 8 of the National Legal Services Authority’ (Free and competent Legal Services) Regulations 2010. Legal Services Institutions will prepare a list of legal practitioners from among the panel lawyers to be designated as retainers to sit in the front office and to render legal advice to the litigants approaching the legal services institutions. Retainer Lawyers shall devote their time exclusively for legal aid work and shall be available to deal with the legal aid work and to man the front office in the respective legal services institutions.

    16. WHO IS A LEGAL AID DEFENCE COUNSEL?

    Legal Aid Defence Counsels are appointed by the District Legal Services Authority to provide legal representation in criminal matters within the district. They are attached to the Legal Aid Defence Counsel office and are dedicated only to provide legal aid services i.e. they cannot take up any private legal cases. They are neither Government pleaders or advocates nor public servants.

    17. WHO IS A PARA LEGAL VOLUNTEER?

    A person with basic knowledge of law and other available welfare measures and legislations with an inclination to assist their immediate neighbourhood is selected as Para Legal Volunteer by the concerned Legal Services Institution and trained to improve the legal services network.

    18. WHAT IS THE PROCEDURE FOR TRAINING THE PLVS ?

    The Para Legal Volunteers training programme is to be conducted under the supervision of the Chairmen and the Secretaries of the District Legal Services Authorities.

    After completion of Six sessions of training, to a batch of Identified PLVs in the District consolidated list of the registered number and names of the PLVs who have undergone the training shall be submitted to the State Legal Services Authority.

    A separate review meeting with trained PLVs batch wise be conducted once in three months by the Secretary DLSA and the report shall be submitted to the State Legal Services Authority within one month thereof.

    1. WHAT IS LOK ADALAT ?

    Lok Adalat is a forum for alternative dispute resolution in India. It is a people’s court where disputes are settled amicably, without the need for lengthy court proceedings.

    2. WHAT ARE THE KINDS OF CASES CAN BE TAKEN UP IN A LOK ADALAT?

    The following types of cases can be settled in the Lok Adalats:

    • Any case of civil nature and
    • Compoundable criminal cases.

    One can approach the Lok Adalat even at the pre-litigation stage (i.e. before a case is filed in the Court of law). If a case falling under the above category is pending in the Court, the concerned party may request the Court to have the matter referred to the Lok Adalat.

    However, matters relating to divorce and criminal cases which are non-compoundable under the Code of Criminal Procedure cannot be referred to the Lok Adalat.

    3. WHAT ARE THE BENEFITS OF GETTING A CASE REFERRED TO LOK ADALAT?

    There are many advantages of settlement of a case in the Lok Adalat, some of which are as follows:

    • The cases are determined with utmost expedition, thus saving the valuable time of the parties.
    • There is no fees to be paid in the Lok Adalat. The parties are not required to engage any Advocate. Even the Court Fees paid by the parties would be returned, if the case is amicably settled. Thus, the parties would be saving their money.
    • Since the award of Lok Adalat is prepared on the basis of compromise between the parties, they would maintain their friendly relationships.
    • An award passed by the Lok Adalat is deemed to be a decree of a civil Court. It is final and binding on all the parties to the dispute. No appeal would lie to any Court against the award. There is finality to the litigation.

    4. WHETHER LOK ADALAT IS COMPETENT TO GRANT DIVORCE ?

    No, Lok Adalat cannot grant divorce.

    5. WHETHER LOK ADALAT CAN GRANT INTERIM RELIEF SUCH AS INJUNCTIONS IN CIVIL SUITS (OR) BAIL IN CRIMINAL CASE ?

    No. Lok Adalat cannot grant any such relief or interim injunctions or bail.

    6. WHAT ARE THE SPECIAL FEATURES OF LOK ADALATS?

      1. There is no court fee and if court fee is already paid it will be refunded if the dispute is settled in Lok Adalat.
      2. The parties to the dispute can directly interact with the Judge through their counsel which is not possible in regular court of law.
      3. The basic feature of Lok Adalat is informal, procedural and speedy justice.
      4. The Award passed by the Lok Adalat is binding on the parties and it has the status of a decree of a civil court and it is non-appealable.
      5. The original Award shall form part of the Judicial records.
      6. The Award can be executable as in the case of Civil matters.

    7. WHAT IS A PERMANENT LOK ADALAT?

    It is an inexpensive forum for amicable resolution of a dispute between an aggrieved person and a Public Utility Service provider.

    8. WHAT IS A PUBLIC UTILITY SERVICE?

    A Public Utility Service, as defined by Section 22-A(b) of the Legal Services Authorities Act, 1987, means any-

    • Transport service for the carriage of passengers or goods by air, road or water; or
    • Postal, telegraph or telephone service; or
    • supply of power, light or water to the public by any establishment; or
    • System of public conservancy or sanitation; or
    • Service in hospital or dispensary; or
    • insurance service; or
    • Education or educational institutions;
    • Housing and real-estate services and includes any service which the Central Government or the State Government, as the case may be, may, in the public interest, by notification declare to be a public utility service for the purpose of Chapter VI-A of the Act.

    9. WHETHER PERMANENT LOK ADALATS FOR PUBLIC UTILITY SERVICES CAN DISPOSE OF CRIMINAL CASES?

    Yes, Permanent Lok Adalats for Public Utility Services have jurisdiction in respect of matters relating to an offence, which are compoundable under any law.

    10. WHAT TYPE OF DISPUTES IN PUBLIC UTILITY SERVICES THE PERMANENT LOK ADALATS FOR PUBLIC UTILITY SERVICES WOULD DECIDE?

    The Permanent Lok Adalats for Public Utility Services would decide disputes relating to deficiency in service, claims for damages/ compensation, recovery of money, etc., pertaining to all Public Utility services.

    11. HOW CAN ONE FILE AN APPLICATION BEFORE THE PERMANENT LOK ADALATS FOR PUBLIC UTILITY SERVICES?

    An application can be filed before the Permanent Lok Adalats for Public Utility Services on a plain paper depicting the true and correct facts and the details of the Person/Authority/Public Utility Services provider against whom relief is claimed, on any working day. Such an application should however, be accompanied by supporting documents and copies to be furnished to the opposite party.

    12. IS IT COMPULSORY FOR THE PARTIES TO APPEAR IN PERSON DURING A HEARING IN PERMANENT LOK ADALAT FOR PUBLIC UTILITY SERVICES?

    Yes. The appearance of the parties in person is necessary at the time of conducting conciliation proceedings between the parties, but they may not be required to appear in person at the time of filing of applications for taking cognizance of case by Permanent Lok Adalat.

    13. WHETHER THE AWARD PASSED BY THE PERMANENT LOK ADALAT (PUBLIC UTILITY SERVICES) IS FINAL OR APPEALABLE?

    Every award of the Permanent Lok Adalat made either on merit or in terms of a settlement agreement, shall be final and binding on all the parties thereto and on persons claiming under it as per Section 22-E (1) of the Legal Services Authorities Act, 1987 and shall not be called in question in any original suit, application or execution proceeding as per Section 22-E (4) of the Legal Services Authorities Act, 1987.